Privacy Policy

Effective Date: April 18, 2026

Caily AI ("Caily," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice assistant service and related website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and other contact details you provide when registering or using the service.
• Voice and Conversation Data: Audio recordings and transcriptions of your calls with Caily AI, used to provide and improve the service.
• Usage Data: Call duration, frequency, feature usage, and interaction patterns.
• Preferences: Language preferences, speaking speed, and other customization settings you configure.
• Device and Technical Data: IP address, browser type, and device information when accessing our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Caily AI voice assistant service.
• Personalize your experience, including remembering your preferences and conversation history.
• Send you SMS text messages when you request them (e.g., shopping lists or reminders).
• Generate call summaries and insights for you and your authorized family members.
• Communicate with you about the service, updates, and support.
• Analyze usage patterns to improve our technology and user experience.
• Comply with legal obligations and protect our rights.

3. SMS and Text Messages

Caily AI may send SMS text messages to your phone number when you explicitly request it during a call (for example, asking Caily to text you your shopping list). We will only send text messages that you have requested. Standard messaging rates from your carrier may apply. You can stop requesting text messages at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Authorized Family Members: If you are enrolled by a family member or caregiver, they may have access to call summaries and activity data as part of the service.
• Service Providers: We use third-party services (such as Twilio for phone calls and SMS, and OpenAI for AI processing) that may process your data on our behalf, subject to their own privacy policies.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Retention

We retain your personal information and conversation data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us at info@caily.ai.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of certain data processing activities.

To exercise any of these rights, please contact us at info@caily.ai.

8. Children's Privacy

Caily AI is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Caily AI
Email: info@caily.ai
Website: www.caily.ai